Terms of Use



  • 1. All goods returned are subject to a 20% restocking charge and must be accompanied by a valid receipt.
  • 2. Returns must be within 30 days of purchase.
  • 3. Full boxes & current shade can only be returned.
  • 4. Under no circumstances will non-stock items be accepted for return or exchange. No special order products will be accepted as returns.
  • 5. No returns on sale items.
  • 6. No returns on sanitary ware. Customer is responsibility in ensuring correct sizes ordered and fitted.
  • 7. No cash refunds. A bank transfer will be processed within 10 working days. If payment made by card then refund can be given back to card.
  • 8. Please note shading is inherent in all tiles & wood flooring.
  • 9. Customers are to check all materials purchased and delivered/collected prior to fixing as no claims will be entertained once products have been fitted.
  • 10. No claim for loss or breakage can be entertained if goods are signed for as being complete and in good condition.
  • 11. Orders accepted and promises of delivery given are conditional upon our being able to secure the necessary materials and we are absolved from responsibilities for delays arising through risks and uncertainties or manufacturer strikes, accidents or other causes beyond our control.
  • 12. Campbell Tiles Ltd T/A House of Tiles try our very best to recommend quality fitters however we cannot be responsible for their actions as they are self-employed.